Dell G16 7630 Owner's Manual

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Table 45. System diagnostic lights (continued)Blinking patternProblem descriptionAmber White3 7 Timeout waiting on ME to reply to HECImessage.NOTE: Blinking 3-3-3 LEDs on Lock LED (Caps-Lock or Nums-Lock), Power button LED (without Fingerprint reader), andDiagnostic LED indicates failure to provide input during LCD panel test on Dell SupportAssist Pre-boot System PerformanceCheck diagnostics.Camera status light: Indicates whether the camera is in use.● Solid white — Camera is in use.● Off — Camera is not in use.Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.● Solid white — Caps Lock enabled.● Off — Caps Lock disabled.Recovering the operating systemWhen your computer is unable to boot to the operating system even after repeated attempts, it automatically starts DellSupportAssist OS Recovery.Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operatingsystem. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operatingsystem. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to itsfactory state.You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into theirprimary operating system due to software or hardware failures.For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide atwww.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.Real-Time Clock (RTC Reset)The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/NoPower/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button forthirty (30) seconds. The system RTC Reset occurs after you release the power button.Backup media and recovery optionsIt is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposesmultiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows BackupMedia and Recovery Options.WiFi power cycleAbout this taskIf your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may beperformed. The following procedure provides the instructions on how to conduct a WiFi power cycle:100 Troubleshooting

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