150w w w . d e l l . c o m | s u p p o r t . d e l l . c o m • If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer whopurchased through an Employee Purchase Program, go towww.dell.com/us/en/pub/topics/sbtopic_015_ccare.htmIf you do not have Internet access, call your customer care representative or call 1-800-624-9897."Total Satisfaction" Return Policy (U.S. Only)We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why weoffer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directlyfrom Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit ora refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened softwarestill in its sealed package, excluding the products listed below, may be returned within 30 days from the dateon the packing slip or invoice. To return applications software or an operating system that has been installedby Dell, you must return the entire computer. A different return policy applies to nondefective productspurchased through Dell's Software and Peripherals division by customers of our Small and Medium Businessdivisions. Those products may be returned within 30 days from the date on the packing slip or invoice, but afifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction"Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storageproducts, EMC-branded products, or enterprise software.• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned orrefurbished Dell-branded server and storage products may be returned within 30 days from the date on thepacking slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and partsmay be returned within 14 days of the date on the packing slip or invoice.To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number withinthe return policy period applicable to the product you want to return. You must obtain a Credit ReturnAuthorization Number in order to return the product. See "Contacting Dell" on page 126 in your customerdocumentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information forobtaining customer assistance.You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return AuthorizationNumber. You must also return the products to Dell in their original packaging, in as-new condition along with anymedia, documentation, and all other items that were included in the original shipment, prepay shipping charges,and insure the shipment or accept the risk of loss or damage during shipment.Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)What is covered by this limited warranty?This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.What is not covered by this limited warranty?This limited warranty does not cover:• Software, including the operating system and software added to the Dell-branded hardware productsthrough our factory-integration system, or the reloading of the software• Non-Dell branded and Solution Provider Direct products and accessories