116 TroubleshootingTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds until the computer turns off, then restart yourcomputer.A program stops responding or crashes repeatedlyEN D T H E P R O G R A M —1 Press simultaneously.2 Click the Applications tab and select the program that is no longerresponding.3 Click End Task.NOTE: The chkdsk program may run when you restart the computer. Follow theinstructions on the screen.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and thenreinstall the program. Software usually includes installation instructions in itsdocumentation or on a floppy disk or CD.A program is designed for an earlier Microsoft® Windows® operatingsystemRU N T H E PR O G R A M C O M P A T I B I L I T Y WI Z A R D — Program compatibility is amode in Windows that lets you run programs written for earlier versions ofWindows. For more information, search for the keyword program compatibilitywizard in Windows Help and Support.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds until the computer turns off, then restart yourcomputer.Dell MediaDirect problemsCH E C K T H E DE L L ME D I A DI R E C T H E L P F I L E F O R I N F O R M A T I O N — Use the Helpmenu to access Dell MediaDirect Help.TO P L A Y M O V I E S W I T H DE L L ME D I A DI R E C T , Y O U M U S T H A V E A DVD D R I V E A N D
