54Using Support ToolsStarting Dell Diagnostics From theDrivers and Utilities DiscNOTE: TheDrivers and Utilities disc maynot ship with your computer.Insert the1.Drivers and Utilities disc.Shut down and restart the computer.2.When the DELL™ logo appears, press immediately.NOTE: If you wait too long and theoperating system logo appears, continue towait until you see the Microsoft® Windows®desktop; then, shut down your computerand try again.NOTE: The next steps change the bootsequence for one time only. On the nextstart‑up, the computer boots according tothe devices specified in the system setupprogram.When the boot device list appears, highlight3.CD/DVD/CD-RW and press .Select the4. Boot from CD-ROM option fromthe menu that appears and press .Type5. 1 to start the CD menu and press to proceed.Select6. Run the 32 Bit Dell Diagnostics fromthe numbered list. If multiple versions arelisted, select the version appropriate for yourcomputer.Select the test you want to run.7.If a problem is encountered during a test,8.a message appears with an error code anda description of the problem. Write downthe error code and problem descriptionand contact Dell (see “Contacting Dell” onpage 71).NOTE: The Service Tag for your computeris displayed at the top of each test screen.The Service Tag helps you identify yourcomputer when you contact Dell.