65Getting HelpWhen prompted by Dell’s automated telephonesystem, enter your Express Service Code toroute the call directly to the proper supportpersonnel. If you do not have an ExpressService Code, open the Dell Accessories folder,double‑click the Express Service Code icon, andfollow the directions.NOTE: Some of the services are notalways available in all locations outsidethe continental U.S. Call your localDell representative for information onavailability.Technical Support andCustomer ServiceDell’s support service is available to answeryour questions about Dell hardware. Our supportstaff use computer‑based diagnostics to providefast, accurate answers.To contact Dell’s support service, see “BeforeYou Call” on page 69 and then see the contactinformation for your region or go tosupport.dell.com.DellConnectDellConnect™ is a simple online access tool thatallows a Dell service and support associate toaccess your computer through a broadbandconnection, diagnose your problem and repair itall under your supervision. For more information,go to www.dell.com/dellconnect.