Dell Inspiron DCSLE Setup Manual

Contents

54Getting HelpReturning Items for RepairUnder Warranty or for CreditPrepare all items being returned, whether forrepair or credit, as follows:NOTE: Before you return the product toDell, make sure to back up any data onthe hard drive and on any other storagedevice in the product. Remove any andall confidential, proprietary and personalinformation, as well as removable media,such as CDs. Dell is not responsible for anyof your confidential, proprietary or personalinformation; lost or corrupted data; ordamaged or lost removable media that maybe included with your return.Call Dell to obtain a Return Material1.Authorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call your region,see “Contacting Dell” on page 56.Include a copy of the invoice and a letter2.describing the reason for the return.Include a copy of the Diagnostics Checklist (see3.“Diagnostic Checklist” on page 55), indicatingthe tests that you have run and any errormessages reported by the Dell Diagnostics(see “Dell Diagnostics” on page 38).Include any accessories that belong with the4.item(s) being returned (power cables, software,guides, and so on) if the return is for credit.Pack the equipment to be returned in the5.original (or equivalent) packing materials.NOTE: You are responsible for payingshipping expenses. You are alsoresponsible for insuring any productreturned, and you assume the risk of lossduring shipment to Dell. Collect On Delivery(C.O.D.) packages are not accepted.NOTE: Returns that are missing any of thepreceding requirements will be refused atDell’s receiving dock and returned to you.