110 TroubleshootingProblems writing to a CD-RW or DVD+/-RW driveCL O S E O T H E R P R O G R A M S — CD-RW and DVD+/-RW drives must receive asteady stream of data when writing. If the stream is interrupted, an erroroccurs. Try closing all programs before you write to the drive.TU R N O F F SL E E P S T A T E I N WI N D O W S B E F O R E W R I T I N G T O A CD/DVD D I S C —See "Using the Sleep Power State" on page 51 for information on Sleep state.CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CDor DVD creation software.The drive tray cannot eject1 Ensure that the computer is shut down.2 Straighten a paper clip and insert one end into the eject hole at the frontof the drive, then push firmly until the tray is partially ejected.3 Gently pull out the tray until it stops.The drive makes an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disc is inserted properly.Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive mayprevent the operating system from starting. Try allowing the computer toreturn to room temperature before turning it on.RU N CH E C K DI S K —1 Click Start → Computer.2 Right-click Local Disk (C:).3 Click Properties→ Tools→ Check Now.NOTE: The User Account Control window may appear. If you are anadministrator on the computer, click Continue; otherwise, contact youradministrator to continue the desired action.4 Click to check Scan for and attempt recovery of bad sectors, and thenclick Start.
