Quick Reference Guide 21FILE LOCATION: J:\DL\DL044469\DTP\D8854eb0.fmD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 2 7 / 0 5 – F O R P R O O F O N LYRunning the Dell DiagnosticsCAUTION: Before you perform the following procedures, see the safety instructions located in theProduct Information Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Solving Problems" (seeyour online User’s Guide) and run the Dell Diagnostics before you contact Dell for technicalassistance.NOTICE: The Dell Diagnostics works only on Dell™ computers.Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD(also known as the ResourceCD).Starting the Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.NOTE: If your computer cannot display a screen image, contact Dell.1 Shut down the computer.2 If the computer is connected to a docking device (docked), undock it. See the documentationthat came with your docking device for instructions.3 Connect the computer to an electrical outlet.4 Turn on the computer. When the DELL™ logo appears, press immediately. TheOne - Time boot menu displays with a list of bootable devices.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the DellDiagnostics from your optional Drivers and Utilities CD.If you wait too long and the operating system logo appears, continue to wait until you see theMicrosoft® Windows® desktop. Then shut down your computer and try again.5 When the boot device list appears, highlight Diagnostics and press .The computer runs the Pre-boot System Assessment, a series of initial tests of your systemboard, keyboard, hard drive, and display.NOTE: If the boot device list does not display, press the key and to begin the DellDiagnostics.• During the assessment, answer any questions that appear.RU N T H E DE L L DI A G N O S T I C S — If all tests run successfully, the error condition is related to a softwareproblem.