Dell Latitude 131L Quick Reference Manual

Also see for Latitude 131L: Service manual Quick reference guide User guide Quick reference guide Quick reference guide

Contents

16 Quick Reference GuideA solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N GI N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software.See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L Y.US E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDS .SA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U .SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequentlyreceive pop-up advertisements, or you are having problems connecting to the Internet, your computermight be infected with spyware. Use an anti-virus program that includes anti-spyware protection (yourprogram may require an upgrade) to scan the computer and remove spyware. For more information, go tosupport.dell.com and search for the keyword spyware.RU N T H E DE L L DI A G N O S T I C S — See "Dell Diagnostics" on page 16. If all tests run successfully, the errorcondition is related to a software problem.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Lockups and SoftwareProblems" on page 15 and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell computers.NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD.