Getting Help: Dell Latitude ATG D620 User's GuideBack to Contents PageGetting HelpDell™ Latitude™ ATG D620 User's GuideObtaining AssistanceProblems With Your OrderProduct InformationReturning Items for Warranty Repair or CreditBefore You CallContacting DellObtaining AssistanceCAUTION: If you need to remove the computer covers, first disconnect the computerpower and modem cables from all electrical outlets.1. Complete the procedures in Troubleshooting.2. Run the Dell Diagnostics.3. Make a copy of the Diagnostics Checklist and fill it out.4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) forhelp with installation and troubleshooting procedures.5. If the preceding steps have not resolved the problem, contact Dell (see Contacting Dell).NOTE: Call support from a telephone near or at the computer so that a support representative canassist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your Express Service Code to route thecall directly to the proper support personnel. If you do not have an Express Service Code, open theDell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the support service, see Support Service.file:///H|/My%20Documents/Cellular/User%20Guides/Notebooks/D620%20ATG/help.htm (1 of 37)4/13/2007 4:36:50 PM
