Dell Latitude CS User Manual

Also see for Latitude CS: Service manual Service manual Service manual

Contents

Back to Contents PageHelp Overview: Dell™ Latitude™ CS Portable Computers User's GuideTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1. Run the Dell Diagnostics as described in "Running the Dell Diagnostics."2. Make a copy of the Diagnostics Checklist and fill it out.3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation andtroubleshooting procedures.4. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call Dell's technical support service.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper supportpersonnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Codeicon, and follow the directions.For instructions on using the technical support service, refer to "Technical Support Service" and "Before You Call."Help ToolsDell provides a number of tools to assist you. These tools are described in the following sections.World Wide Web on the InternetThe Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can accessmost of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.Everything you need to know about your system is presented on the system support page, including the following tools and information:l Technical information — Details on every aspect of your system, including hardware specifications.l Self-diagnostic tools — A system-specific troubleshooting application for resolving many computer-related issues by following interactiveflowcharts.l Drivers, files, and utilities — The latest drivers and basic input/output system (BIOS) updates to keep your system functioning at its best.l Component support — Technical information, documentation, and troubleshooting tips for different system components.l Online communications center — Tool for submitting requests for both technical and nontechnical information on Dell products. Avoidtelephone delays by receiving an e-mail response to your request for information if your computer is not functioning properly or if you havequestions regarding your computer's hardware or operation.Dell can be accessed electronically using the following addresses:l World Wide Webhttp://www.dell.com/Technical Assistance Product InformationHelp Tools Returning Items for Warranty Repair or CreditProblems With Your Order Before You CallNOTE: Dell's Express Service Code system may not be available in all countries.NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dellrepresentative for information on availability.From Dell's World Wide Web home page (http://www.dell.com), click the Support icon, and click Support Your Dell. Enter your servicetag number (or, if you have one, your Express Service Code) and click Submit. If you don't have your service tag number or ExpressService Code available, you can also select support information by system.