Dell Latitude CS User Manual

Also see for Latitude CS: Service manual Service manual Service manual

Contents

http://www.dell.com/ap/ (for Asian/Pacific countries only)http://www.euro.dell.com (for Europe only)l Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user: anonymous, and use your e-mail address as your password.l Electronic Support Servicemobile_support@us.dell.comapsupport@dell.com (for Asian/Pacific countries only)support.euro.dell.com (for Europe only)l Electronic Quote Servicesales@dell.comapmarketing@dell.com (for Asian/Pacific countries only)l Electronic Information Serviceinfo@dell.comAutoTech ServiceDell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers.When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt anAutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session whereyou ended it.The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. Forthe telephone number to call, refer to "Contacting Dell."TechFax ServiceDell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the faxnumber you designate. For the TechFax telephone number to call, refer to "Contacting Dell."TechConnect BBSUse your modem to access Dell's TechConnect bulletin board service (BBS) 24 hours a day, seven days a week. The service is menu-driven andfully interactive. The protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.Automated Order-Status SystemYou can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the informationneeded to locate and report on your order. For the telephone number to call, refer to "Contacting Dell."Technical Support ServiceDell's industry-leading hardware technical support service is available 24 hours a day, seven days a week, to answer your questions about Dellhardware.Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just onetoll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand yourparticular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.To contact Dell's technical support service, first refer to "Before You Call" and then call the number for your country as listed in "Contacting Dell."Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have yourinvoice or packing slip handy when you call. For the telephone number to call, refer to "Contacting Dell."