For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.Drive ProblemsCD and DVD drive problemsProblems writing to a CD/DVD-RW driveIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive trayIf you hear an unfamiliar scraping or grinding soundCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.Ensure that Microsoft® Windows® recognizes the drive — Click the Start button and click My Computer. If the floppy, CD, or DVD drive isnot listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows fromrecognizing the drive.Test the drive —l Insert another floppy, CD, or DVD to eliminate the possibility that the original one is defective.l Insert a bootable floppy and restart the computer.Clean the drive or disk — See "Cleaning Your Computer."Ensure that the CD is snapped onto the spindleCheck the cable connectionsCheck for hardware incompatibilitiesRun the Dell DiagnosticsNOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Close other programs — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an erroroccurs. Try closing all programs before you write to the CD/DVD-RW.Turn off Standby mode in Windows before writing to a CD/DVD-RW disc — See Power Management Modes or search for the keywordstandby in the Windows Help and Support Center for information on power management modes.Change the write speed to a slower rate — See the help files for your CD or DVD creation software.1. Ensure that the computer is shut down.2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.3. Gently pull out the tray until it stops.l Ensure that the sound is not caused by the program that is running.