16 Quick Reference GuideA program stops responding or crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Task Manager.3 Click the program that is no longer responding.4 Click End Task.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRU N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D — The Program Compatibility Wizard configures a programso that it runs in an environment similar to non-Windows XP operating system environments.1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.2 Follow the instructions on the screen.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N GI N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software.See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L Y.US E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDS .SA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N U .SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, youfrequently receive pop-up advertisements, or you are having problems connecting to the Internet, yourcomputer might be infected with spyware. Use an anti-virus program that includes anti-spywareprotection (your program may require an upgrade) to scan the computer and remove spyware. For moreinformation, go to support.dell.com and search for the keyword spyware.
