Troubleshooting 43TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds (until the computer turns off), and then restartyour computer.A program stops respondingEN D T H E P R O G R A M —1 Press simultaneously to access the Task Manager,and click the Applications tab.2 Click to select the program that is no longer responding, and click EndTask.A program crashes repeatedlyNOTE: Most software includes installation instructions in its documentation or on afloppy disk, CD, or DVD.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and thenreinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRU N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D —Windows Vista:The Program Compatibility Wizard configures a program so that it runs in anenvironment similar to non-Windows Vista operating system environments.1 Click Start → Control Panel→ Programs→ Use an older programwith this version of Windows.2 In the welcome screen, click Next.3 Follow the instructions on the screen.Windows XP:The Program Compatibility Wizard configures a program so that it runs in anenvironment similar to non-XP operating system environments.1 Click Start→ All Programs→ Accessories→ Program CompatibilityWizard→ Next.2 Follow the instructions on the screen.