Dell Latitude KR954 Setup And Quick Reference Manual

44 TroubleshootingA solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds (until the computer turns off), and then restartyour computer.Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installedon your computer.• Ensure that your computer meets the minimum hardware requirementsneeded to run the software. See the software documentation forinformation.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L Y• Use a virus-scanning program to check the hard drive, floppy disks, CDs, orDVDs• Save and close any open files or programs and shut down your computerthrough the Start menuDell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification ofsoftware and hardware updates for your computer. The service is free and canbe customized for content, format, and how frequently you receivenotifications.To enroll for the Dell Technical Update service, go tosupport.dell.com/technicalupdate.