Troubleshooting 37HA R D -D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respondto commands from the computer. Shut down the computer, remove the harddrive (see the Service Manual), and boot the computer from a CD. Then,shut down the computer, reinstall the hard drive, and restart the computer. Ifthe problem persists, try another drive. Run the Hard Disk Drive tests in theDell Diagnostics (see "Dell Diagnostics" on page 42).HA R D -D I S K D R I V E F A I L U R E — The hard drive does not respond to commandsfrom the computer. Shut down the computer, remove the hard drive (see yourService Manual at support.dell.com), and boot the computer from a CD.Then, shut down the computer, reinstall the hard drive, and restart thecomputer. If the problem persists, try another drive. Run the Hard Disk Drivetests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).HA R D -D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shutdown the computer, remove the hard drive (see your Service Manual atsupport.dell.com), and boot the computer from a CD. Then, shut down thecomputer, reinstall the hard drive, and restart the computer. If the problempersists, try another drive. Run the Hard Disk Drive tests in the DellDiagnostics (see "Dell Diagnostics" on page 42).IN S E R T B O O T A B L E M E D I A — The operating system is trying to boot tononbootable media, such as a floppy disk or CD. Insert bootable media.IN V A L I D C O N F I G U R A T I O N I N F O R M A T I O N -P L E A S E R U N SYS T E M SE T U PPR O G R A M — The system configuration information does not match thehardware configuration. The message is most likely to occur after a memorymodule is installed. Correct the appropriate options in the system setupprogram. See your Service Manual at support.dell.com for more information.KE Y B O A R D C L O C K L I N E F A I L U R E — For external keyboards, check the cableconnection. Run the Keyboard Controller test in the Dell Diagnostics (see"Dell Diagnostics" on page 42).KE Y B O A R D C O N T R O L L E R F A I L U R E — For external keyboards, check the cableconnection. Restart the computer, and avoid touching the keyboard or themouse during the boot routine. Run the Keyboard Controller test in the DellDiagnostics (see "Dell Diagnostics" on page 42).KE Y B O A R D D A T A L I N E F A I L U R E — For external keyboards, check the cableconnection. Run the Keyboard Controller test in the Dell Diagnostics (see"Dell Diagnostics" on page 42).