Power LED light status Possible cause Troubleshooting steps• If the display is connectedand turned on, listen for abeep code.Diagnostic error messagesTable 22. Diagnostic error messagesError messages DescriptionAUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an externalmouse, check the cable connection. Enable the Pointing Deviceoption in the System Setup program.BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put spaces inthe proper place, and used the correct path name.CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.Contact DellCD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from thecomputer.DATA ERROR The hard drive cannot read the data.DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated.Reinstall the memory modules or, if necessary, replace them.DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in DellDiagnostics.DRIVE NOT READY The operation requires a hard drive in the bay before it cancontinue. Install a hard drive in the hard drive bay.ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the cardor try another card.EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM)does not match the memory module installed in the computer.Restart the computer. If the error appears again, Contact DellTHE FILE BEING COPIED IS TOO LARGE FOR THEDESTINATION DRIVEThe file that you are trying to copy is too large to fit on the disk, orthe disk is full. Try copying the file to a different disk or use a largercapacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWINGCHARACTERS: \ / : * ? " < > | -Do not use these characters in filenames.GATE A20 FAILURE A memory module may be loose. Reinstall the memory module or, ifnecessary, replace it.GENERAL FAILURE The operating system is unable to carry out the command. Themessage is usually followed by specific information. For example,Printer out of paper. Take the appropriateaction.HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down thecomputer, remove the hard drive, and boot the computer from anoptical drive. Then, shut down the computer, reinstall the harddrive, and restart the computer. Run the Hard Disk Drive tests inDell Diagnostics.Troubleshooting your computer 41