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178 Solv ing Pr oble m sw w w . d e l l . c o m | s u p p o r t . d e l l . c o m 4 Close the computer cover, reconnect the computer and devices totheir electrical outlets, and turn them on.Is the computer working properly?Yes. The problem is resolved.No. You may have a faulty expansion card. Proceed to step 5.5 Turn off the computer and devices, disconnect them from theirelectrical outlets, wait at least 5 seconds, and then open the computercover.6 Remove all expansion cards except the video card.NOTE: If your primary hard drive is connected to a drive controller cardand not one of the system board EIDE connectors, leave the drivecontroller card installed in the computer.7 Close the computer cover, reconnect the computer and devices totheir electrical outlets, and turn them on.8 Run the RAM test group in the Dell Diagnostics.Did any of the diagnostics tests fail?Yes. Contact Dell for technical assistance.No. Proceed to step 9.9 Turn off the computer and devices, disconnect them from theirelectrical outlets, wait at least 5 seconds, and then open the computercover.10 Reinstall one of the expansion cards that you removed previously, andrepeat steps 7 and 8.Did any of the diagnostics tests fail?Yes. The expansion card you just reinstalled is faulty and needs to bereplaced.No. Repeat steps 7 and 8 with another expansion card. Proceed to step11.11 If you have replaced all the expansion cards and the problem is notresolved, contact Dell for technical assistance.Recover From a Program That Is Not Responding1 Press .
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