Dell OptiPlex N Troubleshooting Manual

Also see for OptiPlex HUB: Owner's manual Quick start guide Owner's manual Setup guide Technical guidebook

Contents

Dell OptiPlex N Troubleshooting Manual Manual pdf 89 page image

Getting Help 7-1Chapter 7Getting HelpThis chapter describes the tools Dell provides to helpyou when you have a problem with your computer sys-tem. It also tells you when and how to call Dell fortechnical or customer assistance in the following situa-tions:• If you have a technical problem, read the next sec-tion, “Technical Assistance.”• If you are looking for information about a specificsubject or about Dell’s services, read “Help Tools”found later in this chapter.• If you have a problem with your order, read “Prob-lems With Your Order” found later in this chapter.• If you need to return an item for warranty repair orcredit, read “Returning Items for Warranty Repair orCredit” found later in this chapter.• If you would like to place an order or need informa-tion about additional products available from Dell,call Dell at the appropriate telephone number listedin “Dell Contact Numbers” found later in thischapter.Technical AssistanceIf you need assistance with a technical problem, performthe following steps:1. Review the Frequently Asked Questions cards, ifapplicable.Two information cards, one titled Frequently AskedQuestions About Your Dell System and another titledFrequently Asked Questions About MS-DOS andMicrosoft Windows, come with certain Dell systems.NOTE: You may also find these questions andanswers in the Dell Q&A for certain systems. Formore information, see “Dell Q&A” found later inthis chapter.2. Review the remaining documentation that accom-panied your Dell system.To decide which document has the answers youneed, consult the Preface of your systemdocumentation.3. Run the diagnostics for your Dell system.See Chapter 4, “Running the Dell Diagnostics,” forinstructions on using the Dell Diagnostics program.4. Make a copy of the Diagnostics Checklist (foundlater in this chapter), and fill it out.NOTE: Save the Diagnostics Checklist in this chap-ter as a master so you can use it to make copies asneeded.On your copy of the Diagnostics Checklist, docu-ment any error messages or beep codes as they occurso you can inform the Dell technician of them.Describe what you were doing when the erroroccurred. Note the steps you have taken to solve theproblem.5. Use the AutoTech service for help with installa-tion and troubleshooting procedures.For instructions on using the AutoTech service, see“AutoTech Service” found later in this chapter6. If the preceding steps have not resolved the prob-lem and you need to talk to a Dell technician, youcan call Dell’s customer technical support service.Before you call Dell, convert your service tag num-ber into an express service code. When prompted byDell’s automated telephone system, enter the expressservice code to route your call directly to the propersupport personnel.