Dell OptiPlex N Troubleshooting Manual

Also see for OptiPlex HUB: Owner's manual Quick start guide Owner's manual Setup guide Technical guidebook

Contents

Dell OptiPlex N Troubleshooting Manual Manual pdf 92 page image

7-4 Diagnostics and Troubleshooting Guide• Installation instructions for Dell systems andperipherals• Answers to questions about MS-DOS and theMicrosoft Windows 95 and Windows 3.x operatingsystems• Help in troubleshooting your Dell systemThe AutoTech service is available 24 hours a day, sevendays a week. You can also access this service through thetechnical support service. For the telephone number tocall, see “Dell Contact Numbers” found later in thischapter.NOTE: AutoTech is not always available in all locationsoutside the continental U.S. Please call your local Dellrepresentative for information on availability.TechFax ServiceDell takes full advantage of fax technology to serve youbetter. Twenty-four hours a day, seven days a week, youcan call the Dell TechFax line toll-free for all kinds oftechnical information.Using a touch-tone phone, you can select from a fulldirectory of topics. The technical information you requestis sent within minutes to the fax number you designate.TechFax information includes:• Interrupt maps, system board layouts, andspecifications.• Technical notes on system compatibility andrevisions.• News on updates for operating systems and applica-tion programs.• Descriptions of available technical training classes.For Dell-certified technicians, TechFax offers infor-mation such as parts lists, drawings, and maintenanceand repair data.For the TechFax telephone number, see “Dell ContactNumbers” found later in this chapter.NOTE: TechFax is not always available in all locationsoutside the continental U.S. Please call your local Dellrepresentative for information on availability.TechConnect BBSUse your modem to access Dell’s TechConnect BulletinBoard Service (BBS) 24 hours a day, seven days a week.The service is menu-driven and fully interactive. Themodem settings for the BBS are 8 bit, no parity, 1 stopbit.You can use the BBS to do the following:• Send questions to a Dell technician• Request a follow-up call or leave a message for aDell technical support specialist• Order parts• Download basic input/output system (BIOS) andvideo driver upgrades• Download updatesFor the BBS telephone number, see “Dell Contact Num-bers” found later in this chapter.NOTE: The TechConnect BBS is not always available inall locations outside the continental U.S. Please call yourlocal Dell representative for information on availability.Automated Order-Status SystemYou can call this automated service to check on the statusof any Dell products that you have ordered. A recordingprompts you for the information needed to locate andreport on your order. For the telephone number to call,see “Dell Contact Numbers” found later in this chapter.NOTE: The Automated Order-Status System is notalways available in all locations outside the continentalU.S. Please call your local Dell representative for infor-mation on availability.Technical Support ServiceDell’s industry-leading hardware technical support ser-vice is open 24 hours a day, seven days a week. At anyhour of any day, a Dell technical expert is ready with theanswers to your questions about Dell hardware.