Dell OptiPlex N Troubleshooting Manual

Also see for OptiPlex HUB: Owner's manual Quick start guide Owner's manual Setup guide Technical guidebook

Contents

Dell OptiPlex N Troubleshooting Manual Manual pdf 91 page image

Getting Help 7-3Frequently Asked Questions CardsDell anticipates some of your questions by providing twoinformation cards with certain Dell systems. One card istitled Frequently Asked Questions About Your Dell Sys-tem and the other is titled Frequently Asked QuestionsAbout MS-DOS and Microsoft Windows. Be sure toreview these cards when you have a question about yoursystem, MS-DOS, or the Windows 3.x or Windows 95operating system.Dell Q&AThe Dell Q&A, a Windows-based online help file thatanswers questions that are often asked by Dell computerusers, is included with certain Dell systems that were pur-chased with the Dell-installed Windows 3.x or Windows95 operating system.To view the Dell Q&A, open the Dell Accessories pro-gram group or folder and double-click on the Dell Q&Aicon. If you need further instructions on using the DellQ&A, click Help from the Dell Q&A button bar.System DocumentationThe system documentation shipped with your systemincludes information about installing hardware, softwaresupport utilities, and video drivers and about using theSystem Setup program. For certain Dell systems, the sys-tem documentation is provided online and is located inthe Dell Accessories program group or folder.World Wide Web on the InternetDell can be accessed electronically on the Internet via aWorld Wide Web site, a file transfer protocol (FTP) site,and electronic mail (e-mail) using the followingaddresses:• World Wide Webhttp://www.dell.com/http://www.dell.com/intl/apcc/ (for Asian/Pacificcountries only)http://www.dell.com/euro/ (for Europe only)• Anonymous FTPftp.dell.com/Log in as user: anonymous, and use youre-mail address as your password.• Electronic Support Servicesupport@us.dell.comapsupport@dell.com (for Asian/Pacific countriesonly)• Electronic Quote Servicesales@dell.comapmarketing@dell.com (for Asian/Pacific coun-tries only)• Electronic Information Serviceinfo@dell.comCommercial Online ServiceDell can be accessed electronically via CompuServe® bytyping GO DELL.Dell Diagnostics ProgramEvery Dell system comes with the Dell Diagnostics, aprogram that can help you determine what is wrong withthe system when it does not operate correctly. This pro-gram provides valuable information for you and for Delltechnicians should you need to call Dell.See Chapter 4, “Running the Dell Diagnostics,” forinstructions on using the diagnostics. You can use thisdiagnostic program to test major components or devicesin the system, if the system can boot.AutoTech ServiceDell’s automated technical support service—AutoTech—provides recorded answers to the questions most fre-quently asked by Dell customers.When you call AutoTech, you use your touch-tone tele-phone to select the subjects that correspond to yourquestions. You can even interrupt an AutoTech sessionand continue the session later. The code number that theAutoTech service gives you allows you to continue yoursession where you ended it.The information available through AutoTech includes:• Specifications and prices for Dell systems currentlyon sale