Dell POWEREDGE 1900 Hardware Owner's Manual

Also see for POWEREDGE 1900: Getting started guide Installation information Installation guide Installation guide Information update

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Dell POWEREDGE 1900 Hardware Owner's Manual Manual pdf 115 page image

Troubleshooting Your System 115Troubleshooting a Hard DriveProblem• Device driver error.• One or more hard drives not recognized by the system.ActionCAUTION: Only trained service technicians are authorized to remove the system cover and access any of thecomponents inside the system. Before performing any procedure, see your Product Information Guide forcomplete information about safety precautions, working inside the computer and protecting against electrostaticdischarge.NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back upall files on the hard drive.1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 121.Depending on the results of the diagnostics test, proceed as needed through the following steps.2 Remove the bezel. See "Removing the Bezel" on page 46.3 If you are experiencing problems with multiple hard drives, skip to step 7. For a problem with a singlehard drive, continue to the next step.4 Turn off your system, remove and reinstall the hard drive, and restart the system. See "Removing aHard Drive" on page 59 and "Installing a Hard Drive" on page 61.5 If your system has a SAS RAID controller daughter card, perform the following steps.a Restart the system and press to enter the host adapter configuration utility program.See the documentation supplied with the host adapter for information about the configurationutility.b Ensure that the hard drive has been configured correctly for the RAID.c Exit the configuration utility and allow the system to boot to the operating system.6 Ensure that the required device drivers for your SAS controller card or SAS RAID controller daughtercard are installed and are configured correctly. See the operating system documentation for moreinformation.7 Check the cable connections inside the system:a Turn off the system, including any attached peripherals, and disconnect the system from theelectrical outlet.b Open the system. See "Opening the System" on page 48.c Verify that the cable connections between the hard drive(s) and the drive controller are correct,whether the connections are to the SATA connectors on the system board (see Figure 3-12), a SASexpansion card (see Figure 3-13), or the SAS RAID controller daughter card (see Figure 3-14).