122 Getting Helpwww.dell.com/la (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user:anonymous, and use your e-mail address as your password.• Electronic Support Servicesupport@us.dell.comapsupport@dell.com (Asian/Pacific countries only)support.jp.dell.com (Japan only)support.euro.dell.com (Europe only)• Electronic Quote Serviceapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)AutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to the questions most frequentlyasked by Dell customers about their portable and desktop computer systems.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to yourquestions.The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through thesupport service. See the contact information for your region.Automated Order-Status ServiceTo check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or youcan call the automated order-status service. A recording prompts you for the information needed to locateand report on your order. See the contact information for your region.Support ServiceDell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dellhardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.To contact Dell's support service, see "Before You Call" on page 124 and then see the contact information foryour region.
