Troubleshooting: Your Storage Array Software 251Storage Array Support DataYou can gather various types of inventory, status, and performance data thatcan help troubleshoot any problem with the storage array. All the files arecompressed into a single archive in a zipped-file format. You can forward thearchive file to your Technical Support representative for troubleshooting andfurther analysis.To generate the support data report:1 In the AMW, perform one of these actions:• Select Advanced Troubleshooting Support Data Collect.• Select the Support tab, and click Gather Support Information.The Collect All Support Data window is displayed.2 Enter a name for the support data file in Specify filename or click Browseto navigate to a previously saved file to overwrite an existing file.The suffix .zip is added automatically to the file if you do not specify asuffix for the file.3 Enter the Execution summary.4 Click Start.After all of the support files are gathered, they are archived using the filename that you specified.5 Click OK.NOTE: If a support data operation is running, it must complete before anothersupport data operation can begin. Concurrent collections are not supported andresults in an error message.Automatically Collect the Support Bundle DataYou can use the Collect Support Bundle option to automatically save a copyof the support bundle when the client monitor process detects a criticalevent. You can enable or disable this feature and save the location of thesupport bundle.During a critical event, the support bundle is saved to the local physical diskof the client system in the same area that is used for other recoveryinformation. This information is not overwritten for at least 72 hours.
