252 Troubleshooting: Your Storage Array SoftwareWARNING: Use this option only under the guidance of your Technical Supportrepresentative.NOTE: Enable only one collect support bundle data to a single client system.Setting multiple systems to collect data may potentially affect the storage arrayperformance.To automatically collect the support bundle data:1 In the AMW, select Advanced Troubleshooting Support DataAutomatic Settings.2 Select Automatically collect support data for critical events.3 To change the location of the saved support bundle, click Change.The Change Folder Location window is displayed, navigate to the relevantfolder and click OK.4 To reset the default location, click Reset.5 Click OK.Retrieving Trace BuffersTrace information can be saved to a compressed file. The firmware uses thetrace buffers to record processing activity, including exception conditions,that may be useful for debugging. Trace information is stored in the currentbuffer and can be moved to the flushed buffer after being retrieved. Becauseeach RAID controller module has its own buffer; there may be more than oneflushed buffer. The trace buffers can be retrieved without interrupting theoperation of the storage array and with minimal effect on performance.NOTE: Use this option only under the guidance of a Technical Supportrepresentative.A zip-compressed archive file is stored at the location you specify on the host.The archive contains trace files from one or both of the RAID controllermodules in the storage array along with a descriptor file namedtrace_description.xml. Each trace file includes a header that identifies thefile format to the analysis software used by the Technical Supportrepresentative. The descriptor file contains:• The WWN for the storage array.• The serial number of each RAID controller module.
