Dell PP31L Quick Reference Manual

Also see for Studio 1735: User guide Service manual Quick setup Setting Up Your Computer

Dell PP31L Quick Reference Manual Manual pdf 40 page image

40 TroubleshootingFor more information on Dell Support Center, see the Dell TechnologyGuide. It is available in Windows Help and Support (Start →Help andSupport) and at Dell Support Website.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E —• Click Start →Computer.If the drive is not listed, perform a full scan with your antivirus software tocheck for and remove viruses. Viruses can sometimes prevent Windows fromrecognizing the drive.TE S T T H E D R I V E —• Insert another CD, DVD, or BD to eliminate the possibility that theoriginal media is defective.• Insert a bootable media and restart the computer.CL E A N T H E D R I V E O R D I S K — See Dell Technology Guide.CH E C K T H E C A B L E C O N N E C T I O N SCH E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See Dell Technology Guide forinstructions on troubleshooting software and hardware problems.RU N T H E DE L L DI A G N O S T I C S — See "Pre-Boot Self Assessment (PSA)Diagnostics and Dell 32 Bit Diagnostics" on page 35.Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive mayprevent the operating system from starting. Try allowing the computer toreturn to room temperature before turning it on.RU N CH E C K DI S K —1 Click Start →Computer.2 Right-click Local Disk (C:).