You are responsible for paying shipping expenses. You are also responsible for insuringany product returned, and you assume the risk of loss during shipment to Dell. CollectOn Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused at Dell’sreceiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helpsDell’s automated-support telephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist (see “Diagnostics Checklist” on page 164).If possible, turn on your computer before you call Dell for assistance and call from atelephone at or near the computer. You may be asked to type some commands at thekeyboard, relay detailed information during operations, or try other troubleshooting stepspossible only at the computer itself. Ensure that the computer documentation is available.WARNING: Before working inside your switch, follow the safety instructionsin the Safety, Environmental, and Regulatory Information that shipped withyour system.Diagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back or bottom of the device):Express Service Code:Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes NoNetwork, version, and network adapter:Programs and versions:164Dell PowerConnect J-Series J-EX4200 Ethernet Switch Hardware Guide
