Getting Help 731• Dell Support e-mail addressesmobile_support@us.dell.comsupport@us.dell.comla-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)• Dell Marketing and Sales e-mail addressesapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.comLog in as user: anonymous, and use your e-mail address as your password.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, oryou can call the automated order-status service. A recording prompts you for the information needed tolocate and report on your order. For the telephone number to call for your region, see "Contacting Dell"on page 734.Support ServiceDell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dellhardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.To contact Dell's support service, see "Before You Call" on page 732 and then see the contact informationfor your region.Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more information.This service may not be offered in all locations.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contactDell for customer assistance. Have your invoice or packing slip handy when you call. For the telephonenumber to call for your region, see "Contacting Dell" on page 734.
