10Getting helpContacting DellDell provides several online and telephone based support and service options. If you do not have an active internet connection, youcan find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country andproduct, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer serviceissues:1. Go to Dell.com/support.2. Select your country from the drop-down menu on the lower right corner of the page.3. For customized support:a. Enter your system Service Tag in the Enter your Service Tag field.b. Click Submit.The support page that lists the various support categories is displayed.4. For general support:a. Select your product category.b. Select your product segment.c. Select your product.The support page that lists the various support categories is displayed.5. For contact details of Dell Global Technical Support:a. Click Global Technical Support.b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.Documentation feedbackClick the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.Accessing system information by using QRLYou can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.PrerequisitesEnsure that your smartphone or tablet has the QR code scanner installed.About this taskThe QRL includes the following information about your system:• How-to videos• Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview• Your system service tag to quickly access your specific hardware configuration and warranty information• A direct link to Dell to contact technical support and sales teamsSteps1. Go to Dell.com/QRL and navigate to your specific product or2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code located in the following image or on yourDell PowerEdge system:164
