7. If import operation does not work, try with a different USB storage device.Next stepsIf all troubleshooting fails, see Getting help.Troubleshooting iDRAC Direct (Laptop connection)For information on USB laptop connection and server configuration, see the Integrated Dell RemoteAccess Controller User's Guide at Dell.com/esmmanuals.Steps1. Ensure that your laptop is connected to the front USB Management Port, identified by icon witha USB Type A/A cable.2. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automaticor iDRAC Direct Only.3. If the laptop is running the Windows operating system, ensure that the iDRAC Virtual USB NIC devicedriver is installed.4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabledethernet, as iDRAC Direct uses a non-routable address.Next stepsIf all troubleshooting fails, see Getting help.Troubleshooting a serial I/O deviceSteps1. Turn off the system and any peripheral devices connected to the serial port.2. Swap the serial interface cable with a known working cable, and turn on the system and the serialdevice.If the problem is resolved, replace the interface cable with a known working cable.3. Turn off the system and the serial device, and swap the serial device with a compatible device.4. Turn on the system and the serial device.Next stepsIf the problem persists, see Getting Help.Troubleshooting an NICSteps1. Run the appropriate diagnostic test. For more information, see Using system diagnostics for theavailable diagnostic tests.2. Restart the system and check for any system messages pertaining to the NIC controller.3. Check the appropriate indicator on the NIC connector:• If the link indicator does not glow, the cable connected might be disengaged.• If the activity indicator does not glow, the network driver files might be damaged or missing.Install or replace the drivers as necessary. For more information, see the NIC documentation.• If the problem persists, use another connector on the switch or hub.4. Ensure that the appropriate drivers are installed and the protocols are bound. For more information,see the NIC documentation.135
