Troubleshooting Your System 147Troubleshooting ProcessorsProblem• Error message indicates a processor problem.• Front panel status LCD indicates a problem with the processors or systemboard.• A processor heat sink is not installed for each processor.ActionCAUTION: Only trained service technicians are authorized to remove the systemcover and access any of the components inside the system. Before performing anyprocedure, see your Product Information Guide for complete information aboutsafety precautions, working inside the computer and protecting againstelectrostatic discharge.1 Run the appropriate online diagnostics test. See "Using PowerEdgeDiagnostics" on page 149.2 Remove power from the system and attached peripherals, and thendisconnect the system from the electrical outlet.3 Open the system. See "Removing the Top Cover" on page 60.4 Ensure that each processor and processor heat sink is properly installed.See "Processors" on page 101.5 Close the system. See "Installing the Top Cover" on page 60.6 Reconnect the system to the electrical outlet, and turn on the system andattached peripherals.7 Run the appropriate online diagnostic test.8 If the tests fail or the problem persists, continue to the next step.9 If only one processor is installed, see "Getting Help" on page 165,otherwise continue to the next step.10 Perform the following steps for each processor until a faulty processor isidentified:a Remove power from the system and attached peripherals, and thendisconnect the system from the electrical outlet.b Open the system. See "Removing the Top Cover" on page 60.
