Getting Help 167Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can goto support.dell.com, or you can call the automated order-status service. Arecording prompts you for the information needed to locate and report onyour order. For the telephone number to call for your region, see "ContactingDell " on page 170.Support ServiceDell's support service is available 24 hours a day, 7 days a week, to answer yourquestions about Dell hardware. Our support staff use computer-baseddiagnostics to provide fast, accurate answers.To contact Dell's support service, see "Before You Call" on page 168 and thensee the contact information for your region.Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; seewww.dell.com/training for more information. This service may not be offeredin all locations.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, orincorrect billing, contact Dell for customer assistance. Have your invoice orpacking slip handy when you call. For the telephone number to call for yourregion, see "Contacting Dell" on page 170.Product InformationIf you need information about additional products available from Dell, or ifyou would like to place an order, visit the Dell website at www.dell.com. Forthe telephone number to call for your region or to speak to a sales specialist,see "Contacting Dell" on page 170.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:
