168 Getting Help1 Call Dell to obtain a Return Material Authorization Number, and write itclearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" onpage 170.2 Include a copy of the invoice and a letter describing the reason for thereturn.3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"on page 169), indicating the tests that you have run and any errormessages reported by the Dell Diagnostics (see "Running the SystemDiagnostics" on page 149).4 Include any accessories that belong with the item(s) being returned (suchas power cables, media such as CDs and diskettes, and guides) if the returnis for credit.5 Pack the equipment to be returned in the original (or equivalent) packingmaterials.You are responsible for paying shipping expenses. You are also responsible forinsuring any product returned, and you assume the risk of loss duringshipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused atDell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’sautomated-support telephone system direct your call more efficiently.Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"on page 169). If possible, turn on your computer before you call Dell forassistance and call from a telephone at or near the computer. You may beasked to type some commands at the keyboard, relay detailed informationduring operations, or try other troubleshooting steps possible only at thecomputer itself. Ensure that the computer documentation is available.CAUTION: Before working inside your computer, follow the safety instructions inyourProduct Information Guide.
