Getting Help 83• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user: anonymous, and use your e-mail address as your password.Automated Order-Status ServiceTo check on the status of any Dell™ products that you have ordered, you cango to support.dell.com, or you can call the automated order-status service. Arecording prompts you for the information needed to locate and report onyour order. See the contact information for your region.Dell Enterprise TrainingDell enterprise training is available; see www.dell.com/training for moreinformation. This service may not be offered in all locations.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, orincorrect billing, contact Dell for customer assistance. Have your invoice orpacking slip available when you call. See the contact information for yourregion.Product InformationIf you need information about additional products available from Dell, or ifyou would like to place an order, visit the Dell website at www.dell.com. Forthe telephone number to call to speak to a sales specialist, see the contactinformation for your region.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write itclearly and prominently on the outside of the box.For the telephone number to call, see the contact information for yourregion.
