Dell Precision 390 User Manual

Also see for OptiPlex 390: Setup & features Quick reference guide Specifications Specifications Setup & features

Contents

Dell DiagnosticsWhen to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in Solving Problems and run the Dell Diagnostics before you contact Dell (see ContactingDell) for technical assistance.It is recommended that you print these procedures before you begin.Enter system setup (see Entering System Setup), review your computer's configuration information, and ensure that the device you want to test displays insystem setup and is active.Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).Starting the Dell Diagnostics From Your Hard Drive1. Turn on (or restart) your computer.2. When the DELL™ logo appears, press immediately.If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down thecomputer (see Turn Off Your Computer), and try again.3. When the boot device list appears, highlight Boot to Utility Partition and press .4. When the Dell Diagnostics Main Menu appears, select the test that you want to run (see Dell Diagnostics Main Menu for a list of tests).Starting the Dell Diagnostics From the Drivers and Utilities CD1. Insert the Drivers and Utilities CD.Unexpected interrupt in protected mode — Run the Dell Diagnostics (see Dell Diagnostics).WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] IDE controller is operating outsideof normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk orDell —If no replacement drive is immediately available and the drive is not the only bootable drive, Enter system setup (see Entering SystemSetup) and change the appropriate drive setting to None. Then remove the drive from the computer.Write fault —Write fault on selected drive —See Drive Problems.:\ is not accessible. The device is not ready — The floppy drive cannot read the disk. Insert a floppy disk into the drive andtry again.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.NOTICE: The Dell Diagnostics works only on Dell™ computers.NOTE: The Drivers and Utilities CD is optional and may not ship with all computers.NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics (see Dell Diagnostics) from your Driversand Utilities CD.NOTE: The Drivers and Utilities CD is optional and may not ship with all computers.