Dell Precision 490 Desktop User Manual

Also see for Precision Workstation 490: Quick reference guide Quick reference guide Quick guide Specifications

Contents

A program is designed for an earlier Microsoft® Windows® operating systemA solid blue screen appearsOther software problemsMedia Card Reader ProblemsCheck the software documentation — If necessary, uninstall and then reinstall the program.If You Are Using Windows XP, Run the Program Compatibility Wizard —The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating systemenvironments.1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.2. In the welcome screen, click Next.3. Follow the instructions on the screen.Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and holdthe power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.Check the software documentation or contact the software manufacturer for troubleshooting information —l Ensure that the program is compatible with the operating system installed on your computer.l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentationfor information.l Ensure that the program is installed and configured properly.l Verify that the device drivers do not conflict with the program.l If necessary, uninstall and then reinstall the program.Back up your files immediatelyUse a virus-scanning program to check the hard drive, floppy disks, or CDsSave and close any open files or programs and shut down your computer through the Start menuRun the Dell Diagnostics — See Dell Diagnostics. If all tests run successfully, the error condition is related to a software problem.No drive letter is assigned — When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letteras the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a networkdrive, Windows XP does not automatically assign a drive letter to the Media Card Reader.To manually assign a drive for the Media Card Reader:1. Right-click My Computer and select Manage.2. Select the Disk Management option.3. Right-click the corresponding drive letter in the right pane that needs to be changed.4. Select Drive Letter and Paths.5. From the drop-down list, select the new drive letter assignment for the Media Card Reader.6. Click OK to confirm your selection.NOTE: Each slot in the Media Card Reader is mapped to a drive letter. A Media Card Reader slot only appears as a mapped drive when amedia card is installed in it. If you attempt to access a drive that is mapped to an empty Media Card Reader slot, you are prompted to insertmedia.