Troubleshooting: Dell Precision M6400 Service Manualfile:///T|/htdocs/systems/wsm6400/en/sm/trouble.htm[11/16/2012 10:26:15 AM]12. Remove the Drivers and Utilities media from the optical drive.Dell Diagnostics Main MenuAfter the Dell Diagnostics loads, the following menu appears:Option FunctionTest Memory Run the stand-alone memory testTest System Run system diagnosticsExit Exit the diagnosticsPress to select the test you want to run and then press .NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting TestMemory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the testcompletes, record the test results and then press any key to return to this menu.After Test System is selected, the following menu appears:Option FunctionExpressTestPerforms a quick test of devices in the system. This typically can take 10 to 20 minutes.NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibilityof tracing a problem quickly.ExtendedTestPerforms a thorough check of devices in the system. This typically can take an hour or more.NOTE: The Extended Test periodically requires your input to answer specific questions.CustomTestUse to test a specific device or customize the tests to be run.SymptomTreeThis option allows you to select tests based on a symptom of the problem you are having. This option lists themost common symptoms.NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in thecomputer.For any problem encountered during a test, a message appears with an error code and a description of the problem. Writedown the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannotresolve the problem, contact Dell Support.NOTE: When contacting Dell Support, have your Service Tag ready. The Service Tag for your computer is located atthe top of each test screen.The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:Tab FunctionResults Displays the results of the test and any error conditions encountered.Errors Displays error conditions encountered, error codes, and the problem description.Help Describes the test and any requirements for running the test.Configuration Displays the hardware configuration for the selected device.
