278 Getting Helpw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Technical Support ServiceDell's technical support service is available 24 hours a day, 7 days a week, to answer yourquestions about Dell hardware. Our technical support staff uses computer-baseddiagnostics to provide fast, accurate answers.To contact Dell’s technical support service, see "" and then call the number for your countryas listed in "Contacting Dell."Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrectbilling, contact Dell for customer assistance. Have your invoice or packing slip handy whenyou call. For the telephone number to call, see the contact numbers for your region.Product InformationIf you need information about additional products available from Dell, or if you would liketo place an order, visit the Dell website at www.dell.com. For the telephone number to callto speak to a sales specialist, see the contact numbers for your region.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write it clearly andprominently on the outside of the box.For the telephone number to call, see the contact numbers for your region.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of the Diagnostics Checklist indicating the tests you have run and anyerror messages reported by the Dell Diagnostics.4 Include any accessories that belong with the item(s) being returned (power cables,software floppy disks, guides, and so on) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring anyproduct returned, and you assume the risk of loss during shipment to Dell. Collect OnDelivery (C.O.D.) packages are not accepted.
