Maint aining Your Computer 57You can also use the Hardware Troubleshooter. To use the troubleshooter,click the Start button and click Help and Support. Type hardwaretroubleshooter in the Search field, and then click the arrow to start thesearch. Click Hardware Troubleshooter in the Search Results list. In theHardware Troubleshooter list, click I need to resolve a hardware conflict onmy computer, and then click Next.Reinstalling Microsoft ® Windows ® XPBefore You ReinstallIf you are reinstalling the Windows XP operating system to correct aproblem with a newly installed driver, use Windows XP Device DriverRollback (see page 54) to replace the device driver with the previouslyinstalled version.If Device Driver Rollback does not resolve the problem, then use SystemRestore (see page 50) to return your operating system to the operating stateit was in before you installed the new device driver.Reinstalling Windows XPTo reinstall Windows XP, perform the steps in the following sections in theorder in which they are listed.The reinstallation process can take 1 to 2 hours to complete. After thereinstallation is complete, you will need to reinstall the device drivers, virusprotection program, and other software.NOTICE: TheOperating System CD provides options for reinstallingWindows XP. The options can overwrite files and possibly affect programsinstalled on your hard drive. Therefore, do not reinstall Windows XP unlessinstructed to do so by a Dell technical support representative.NOTICE: To prevent conflicts with Windows XP, disable any virus protectionsoftware installed on your computer before you reinstall Windows XP. See thedocumentation that came with the software for instructions.Preparing to Boot From the Operating System CD1 Insert the Operating System CD into the CD or DVD drive.2 Exit any program or utility that might run after you insert the CD.7T097bk1.book Page 57 Thursday, September 26, 2002 6:47 AM