Appendix 97Limited Warranties and Return PolicyDell-branded hardware products purchased in the U.S. or Canada come with either a 90-day(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine whichwarranty you purchased, see the Dell invoice that accompanied your computer. The followingsections describe the limited warranties and return policy for the U.S., the limited warrantiesand return policy for Canada, and the manufacturer guarantee for Latin America and theCaribbean.Limited Warranty Terms for CanadaWhat is covered by this limited warranty?This limited warranty covers defects in materials and workmanship in your—our end-usercustomer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,and pointing devices (mice).What is not covered by this limited warranty?This limited warranty does not cover:• Software, including the operating system and software added to the Dell-brandedhardware products through our factory-integration system, or the reloading of thesoftware• Non-Dell branded products and accessories• Problems that result from:– External causes such as accident, abuse, misuse, or problems with electrical power– Servicing not authorized by us– Usage that is not in accordance with product instructions– Failure to follow the product instructions or failure to perform preventivemaintenance– Problems caused by using accessories, parts, or components not supplied by us• Products with missing or altered service tags or serial numbers• Products for which we have not received payment7T097bk1.book Page 97 Thursday, September 26, 2002 6:47 AM