56Using Support ToolsMy Dell DownloadsNOTE: My Dell Downloads may not beavailable in all regions.Some of the software pre-installed on your newcomputer do not include a backup CD or DVD.This software is available at My Dell Downloads.From this website you can download availablesoftware for reinstallation or create your ownbackup media.To register and use My Dell Downloads:Go to1. downloadstore.dell.com/media.Follow the instructions on the screen to2.register and download the software.Reinstall or create backup media of the3.software for future use.System MessagesIf your computer has an issue or error, it maydisplay a System Message that will help you identifythe cause and action needed to resolve the issue.NOTE: If the message you received is notlisted in the following examples, see thedocumentation for either the operatingsystem or the program that was runningwhen the message appeared. Alternativelyyou could see the Dell Technology Guide onyour hard drive or atsupport.dell.com/manuals or contact Dell(see “Contacting Dell” on page 77).Alert! Previous attempts at booting this systemhave failed at checkpoint [nnnn]. For helpin resolving this problem, please note thischeckpoint and contact Dell TechnicalSupport — The computer failed to completethe boot routine three consecutive times for thesame error. Contact Dell (see “Contacting Dell”on page 77).