23This section provides troubleshootinginformation for your computer. If you cannotsolve your problem using the followingguidelines, see “Using Support Tools” onpage 30 or “Contacting Dell” on page 44.Touch Screen ProblemsSome or all multi-touch features are notworking —Certain multi-touch features may be•disabled. To enable multi-touch features,click the Multi-touch settings icon in thesystem tray.Certain touch screen features may be•disabled. To enable the touch screenfeatures, click Start → Control Panel→Pen and Input Devices.The multi-touch feature may not be•supported by the application.If the touch screen starts losing itssensitivity — The touch screen may haveforeign particles (such as sticky notes) that areblocking the touch sensors. To remove theseparticles:Turn off the computer.1.Disconnect the power cord from the wall2.outlet.CAUTION: Do not use water or a cleaningliquid to wipe the touch screen.Use a clean, lint-free cloth (can spray mild,3.non abrasive cleaner or water on cloth ifneeded, but not on screen) and wipe thesurface and sides of the touch screen toremove any dirt or fingerprints.Solving Problems