33Using Support ToolsType2. hardware troubleshooter inthe search field and press to startthe search.In the search results, select the option that3.best describes the problem and follow theremaining troubleshooting steps.Dell DiagnosticsIf you experience a problem with yourcomputer, perform the checks in “Lockups andSoftware Problems” on page 27 and run theDell Diagnostics before you contact Dell fortechnical assistance.NOTE: Dell Diagnostics works only on Dellcomputers.NOTE: TheDrivers and Utilities mediais optional and may not ship with yourcomputer.See the System Setup section in the ServiceManual to review your computer’s configurationinformation, and ensure that the device thatyou want to test displays in the system setupprogram and is active.Start the Dell Diagnostics from your hard driveor from theDrivers and Utilities media.Starting Dell Diagnostics From YourHard DriveThe Dell Diagnostics is located on a hiddendiagnostic utility partition on your hard drive.NOTE: If your computer cannot display ascreen image, see “Contacting Dell” onpage 44.Ensure that the computer is connected to an1.electrical outlet that is known to be workingproperly.Turn on (or restart) your computer.2.
