45Getting HelpDell Support e-mail addressesmobile_support@us.dell.com•support@us.dell.com•la-techsupport@dell.com• (Latin America andCaribbean countries only)apsupport@dell.com• (Asian/Pacificcountries only)Dell Marketing and Sales e-mail addressesapmarketing@dell.com• (Asian/Pacificcountries only)sales_canada@dell.com• (Canada only)Anonymous file transfer protocol (FTP)ftp.dell.com•Log in as user: anonymous, and use youre-mail address as your password.AutoTech ServiceDell’s automated support service–AutoTech–provides recorded answers to the questionsmost frequently asked by Dell customers abouttheir portable and desktop computers.When you call AutoTech, use your touch-tonetelephone to select the subjects that correspondto your questions. For instructions on accessingthe telephone number to call your region, see“Contacting Dell” on page 48.Automated Order-Status ServiceTo check on the status of any Dell products thatyou have ordered, you can go tosupport.dell.com, or you can call the automatedorder-status service. A recording prompts youfor the information needed to locate and reporton your order. For the telephone number to callyour region, see “Contacting Dell” on page 48for problems with your order.If you have a problem with your order, such asmissing parts, wrong parts, or incorrect billing,