49Restoring Your Operating SystemDell Factory Image RestoreCAUTION: Using Dell Factory ImageRestore permanently deletes all data onthe hard drive and removes any programsor drivers installed after you received yourcomputer. If possible, back up the databefore using this option. Use Dell FactoryImage Restore only if System Restore didnot resolve your operating system problem.NOTE: Dell Factory Image Restore maynot be available in certain countries or oncertain computers.Use Dell Factory Image Restore only as thelast method to restore your operating system.This option restores your hard drive to theoperating state it was in when you purchasedthe computer. Any programs or files addedsince you received your computer—includingdata files—are permanently deleted fromthe hard drive. Data files include documents,spreadsheets, e‑mail messages, digital photos,music files, and so on. If possible, back up alldata before using Factory Image Restore.Performing Dell Factory Image RestoreTurn on the computer.1.When the DELL2. ™ logo appears, press several times to access the Advanced BootOptions Window.NOTE: If you wait too long and the operatingsystem logo appears, continue to wait untilyou see the Microsoft® Windows® desktop;then, shut down your computer and try again.Select3. Repair Your Computer.The System Recovery Options windowappears.Select a keyboard layout and click4. Next.To access the recovery options, log on as a5.local user. To access the command prompt,type administrator in the User namefield, then click OK.