53Getting HelpDell Support e-mail addressesmobile_support@us.dell.com•support@us.dell.com•la-techsupport@dell.com• (Latin America andCaribbean countries only)apsupport@dell.com• (Asian/Pacificcountries only)Dell Marketing and Sales e-mailaddressesapmarketing@dell.com• (Asian/Pacificcountries only)sales_canada@dell.com• (Canada only)Anonymous file transfer protocol (FTP)ftp.dell.com•Log in as user: anonymous, and use youre‑mail address as your password.Automated Order-StatusServiceTo check on the status of any Dell productsthat you have ordered, you can go tosupport.dell.com, or you can call the automatedorder‑status service. A recording prompts you forthe information needed to locate and report onyour order. For the telephone number to call yourregion, see “Contacting Dell” on page 57.If you have a problem with your order, such asmissing parts, wrong parts, or incorrect billing,contact Dell for customer assistance. Have yourinvoice or packing slip handy when you call. Forthe telephone number to call for your region,see “Contacting Dell” on page 57.