34Solving ProblemsLockups and SoftwareProblemsIf the computer does not start up — Ensurethat the power cable is firmly connected to thecomputer and to the electrical outlet.If a program stops responding — End theprogram:Press simultaneously.1.Click2. Applications.Select the program that is no longer3.respondingClick4. End Task.If a program crashes repeatedly — Check thesoftware documentation. If necessary, uninstalland then reinstall the program.NOTE: Software usually includes installationinstructions in its documentation or on CD.If the computer stops responding or a solid bluescreen appears —CAUTION: You might lose data if you areunable to perform an operating systemshutdown.If you are unable to get a response by pressinga key on your keyboard or moving your mouse,press and hold the power button for at least8 to 10 seconds until the computer turns off.Then restart your computer.If a program is designed for an earlierMicrosoft® Windows® operating system —Run the Program Compatibility Wizard. TheProgram Compatibility Wizard configures aprogram so that it runs in an environment similarto an earlier version of Microsoft® Windows®operating system environments.
