Dell UCS-51 User Manual

Contents

Dell UCS-51 User Manual Manual pdf 37 page image

Troubleshooting 35TroubleshootingTo get help with problems with your Dell™ Serial-Attached SCSI (SAS) 5/iR controller, you canContact Dell or access the Dell Support website at support.dell.com.BIOS Boot OrderIf you intend to boot to the controller, ensure it is set appropriately in the system's BIOS boot order.See your system documentation for more information.General ProblemsTable 6-1. General ProblemsProblem Suggested SolutionThe controller displays in Windows® DeviceManager but has a yellow bang (exclamation point).Reinstall the driver. See the driver installationprocedures in "Driver Installation" on page 19.The controller does not appear in Windows DeviceManager.Turn off the system and reseat the controller. Turn onthe system.No Physical Disks Found message appearsduring a CD installation of Microsoft® Windows2000 Server, Windows Server® 2003, orWindows XP.The message appears due to one of the followingreasons:• The driver is not supported on the operating system.• The controller BIOS is disabled.• Physical disks are not connected or seated properly.The corresponding solutions to the three causes of themessage are:• Press to install the Device Driverduring installation.• Enter the BIOS Configuration Utility to enablethe BIOS. See "SAS 5/iR BIOS" on page 27.• Verify if the physical disks are connected orseated properly.YD912bk1.book Page 35 Monday, April 2, 2007 4:39 PM