Dell UltraSharp UP3218K User Manual

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Dell UltraSharp UP3218K User Manual Manual pdf 45 page image

Troubleshooting | 45CommonSymptomsWhat YouExperiencePossible SolutionsMissing Color Picture missingcolor• Perform monitor self-test.• Ensure that the video cable connecting themonitor to the computer is connected properlyand is secure.• Check for bent or broken pins in the video cableconnector.Wrong Color Picture colornot good• Change the settings of the Preset Modes in theColor menu OSD depending on the application.• Adjust R/G/B value under Custom. Color in Colormenu OSD.• Change the Input Color Format to PC RGB orYPbPr in the Color menu OSD.• Run the built-in diagnostics.Image retentionfrom a staticimage left onthe monitor fora long period oftimeFaint shadowfrom the staticimage displayedappears on thescreen• Use the Power Management feature to turn offthe monitor at all times when not in use (for moreinformation, see Power Management Modes).• Alternatively, use a dynamically changingscreensaver.Product Specific ProblemsSpecificSymptomsWhat YouExperiencePossible SolutionsScreen image istoo smallImage iscentered onscreen, but doesnot fill entireviewing area• Check the Aspect Ratio setting in the Displaymenu OSD.• Reset the monitor to factory settings.Cannot adjustthe monitorwith the buttonson the frontpanelOSD does notappear on thescreen• Turn off the monitor, unplug the monitor powercable, plug it back, and then turn on the monitor.No Input Signalwhen usercontrols arepressedNo picture,the LED light iswhite• Check the signal source. Ensure the computeris not in the power saving mode by moving themouse or pressing any key on the keyboard.• Check whether the signal cable is plugged inproperly. Re-plug the signal cable if necessary.• Reset the computer or video player.The picturedoes not fill theentire screenThe picturecannot fill theheight or widthof the screen• Due to different video formats (aspect ratio) ofDVDs, the monitor may display in full screen.• Run the built-in diagnostics.